• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Be part of the day to day running of the surgery and support the entire team in providing a high quality service for their patients
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Essential Criteria

• Min of 3 GCSE's grade C or above(or equivalent) to include Maths & English
• Min of 2 years experience working directly with members of the public in a busy office environment
• Previous experience of working in an administrative office environment including answering the telephone
• Experience of working as part of a team
• Excellent communication skills 

Desirable Criteria

• Courses/qualifications relevant to the role
• Evidence of recent self directed learning or development
• Experience of organising staff rotas, organising cover etc

Willowfield Surgery reserve the right to enhance the above criteria in the event of an unprecedented response.