Join the fastest growing company on the North Coast.

Are you passionate about excellent service & all things digital marketing? Are you a Marketing Assistant seeking a fresh challenge?

As a Customer Success Executive at Zymplify, you will be responsible for managing new and existing customer relationships. You will work with your customers to understand their goals and expectations, aligning them with the relevant Zymplify resources to achieve them. You will also be responsible for managing the renewal cycle with your customer and develop additional revenue opportunities.

Your day-to-day will be a mix of proactive and reactive work. The proactive work includes scheduled online meetings with customers, where you review the progress of their projects & system usage, make recommendations to enable them to achieve their goals and keep them up to date on the latest features from the development team. The reactive work involves dealing with “how to” questions about software functionality.

If you’re stimulated by problem-solving, but also seek a role that can be ‘creative’ – this is the job for you.

Required Experience

• Minimum 2+ years experience in a client-facing/account management role
• Knowledge of the digital marketing
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• A quick learner who works well under pressure
• Strong organisation skills, comfortable discussing financial options, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation, with good communication skills
• Good understanding of technology
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
• A 3^rd level degree in either a Business discipline, Computer Science or similar.

In return we offer

• Superb training, designed to kick-start your Zymplify career
• Generous remuneration package
• Training allowance for professional qualification in Sales/Digital marketing
• Great social events, monthly lunches, and other team outings
• A fantastic work hard/play hard startup environment
• Paid holidays
• A fun place to work (in a great location)

We’re looking for hard-working, competitive and self-motivated individuals who have exceeded already in similar roles and who want to grow their career in our fast-paced organisation.

If you think you have what it takes and want to join our journey, apply today via our online application portal.