We have a fantastic opportunity for you to join our Claims Team as a Claims Advisor at our Preston site.

As a claims advisor you are the voice of HomeServe, the first person our Customers speak to when they require assistance in the home and the person who can really put our Customers at the heart of what we do. They will contact you to make a claim for an engineer to attend to assist with an emergency situation or maintenance repairs within their home. In addition they may call to discuss the progress of a claim.

Do you want to work in a positive engaged team environment, achieving job satisfaction through helping others and knowing you have done the right thing? Using your skills and expertise to assist our Customers and identify ways to improve and support our business further.

As we want to support our Customers at any time of the day or night, we are open 24/7, 365. The shift we currently have vacancies on is a full time position on a 12 week rolling rota with a mix of shift patterns that range from 07:00-22:00 between Monday and Sunday.

We are also recruiting for a part time evening shift too.

Come and see for yourself what an amazing company HomeServe are.

We are holding a Recruitment open evening on Wednesday13th July between 5pm and 8pm

No appointment necessary.

You will be able to have a look around the call centre, see a presentation about HomeServe and have the chance to speak to one of us on a one to one basis if you wish.

Just come along to:

HomeServe

Fulwood Park

Fulwood

Preston

PR2 9NZ

Benefits

As well as being part of a great team, there are also a few additional benefits that come with the role:-

·         Up to 10% potential quarterly reward for those who go above and beyond for our Customers

·         Access to the HomeServe benefits portal with money off / cashback on hundreds of retail outlets.

·         On site canteen with Costa Coffee shop

·         22 days holiday increasing by 1 per year to 25 days

·         Discounted bus pass available due to limited parking

·         £5 per month for unlimited Preston travelAbout us

HomeServe has a people charter that describes the behaviours that we expect our people to demonstrate. During the interview process, we will ask you for examples of where you have shown the following behaviours:

Dare to Care

• Be known for what you do, not what you say
• Be proactive, support, help and encourage others
• Have a positive attitude to work and to your colleagues

Do the Right Thing

• Be open and honest
• Be respectful: treat others as you would like to be treated
• Deliver on your promises

Own it

• Never look the other way
• Find Solutions and turn negatives into positives
• Take personal ownership and responsibility to make things happen

Always Improve

• Embrace change and new ways of working
• Put forward suggestions and new ideas
• Look for learning opportunities and new experiences

Win together, Trust Each Other

• Share knowledge and expertise with colleagues
• Build strong relationships with colleagues across the business
• Value the experience and opinions of others

It’s not a question of whether you can make a difference…it’s a question of how much difference you want to make.

HomeServe was founded over 20 years ago and we have had an incredible journey.

As a member of our team, your job will be to put our Customers first and we will give you everything you need to do that. We will also encourage you to think of yourself as a Customer and help us to find new ways to improve the products we offer and the service we give.

So if you want to come to work to make a difference – to really help people and to make our company better – then HomeServe is for you. It really is that simple

Only agencies on our PSL can provide us with CVs when instructed by our in-house recruitment team. We therefore are not in a position to accept any speculative CVs from agencies who aren’t currently on our PSL. If we become aware of unsolicited CVs being sent to us we will return these to you and we may take further action where appropriate.