Company Overview:

Brayleys Cars Limited and Johnson’s Cars Ltd is a leading UK motor retail group operating across multiple franchise locations. The business is continuing to grow and invest in its technology, systems and support capability.

We now have an excellent opportunity for a First Line IT Support Engineer to join the IT Team and help support users across our dealership network and remote workforce.

Job Summary:

This role will provide first line support across day-to-day business-as-usual IT operations, Helpdesk ticket handling, Joiners, Movers and Leavers administration, and support for field-based engineers where required.

As a First Line IT Support Engineer, you will be part of the IT Support team and will provide responsive, customer-focused support to users across the business. The role will cover day-to-day BAU support, Helpdesk ticket management, Joiners, Movers and Leavers tasks, device setup, basic troubleshooting, and escalation support where required. This is a site-based role, with travel to dealership sites as needed to support project activity, site visits and engineer visits across the group.

Key Responsibilities:

• Serve as the initial point of contact for day-to-day IT support, BAU requests, incidents and service queries via the Support Desk.
• Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems.
• Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates.
• Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools.
• Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals.
• Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions updates, equipment preparation and leaver account administration.
• Collaborate with other IT support teams and third-party suppliers, escalating and assisting with more complex issues where required.
• Provide remote and on-site support to field-based engineers where needed, including basic device, connectivity, account access and application support.
• Maintain a knowledge base for known issues, solutions, and best practices.
• Educate end-users on IT policies, security best practices, and basic troubleshooting steps.
• Contribute to continuous improvement by identifying recurring issues and suggesting process improvements.

Key Requirements:

• Technical Skills: Basic working knowledge of Microsoft Windows, Microsoft 365, Teams, Outlook, endpoint devices, mobile devices, printers, Wi-Fi and common business applications.
• Customer Service: Strong communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users.
• Problem-Solving: Analytical mindset to diagnose issues efficiently and offer practical solutions.
• Team Player: Willingness to work collaboratively within the IT support team.
• Time Management: Ability to prioritize tasks in a fast-paced environment and meet deadlines.
• Highly self-motivated: Able to work independently with the capability to prioritise workload.

Preferred Qualifications and Skills:

• An IT related degree or similar related qualification or be able to demonstrate proven IT support experience.
• Relevant certifications (e.g., Cisco, CompTIA A+, Network+, or Microsoft certifications) is desirable.
• Be able to demonstrate basic knowledge of IT Networks and systems, Telephony, hardware, and software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development including Training and advancement.
• A supportive and collaborative work environment.
• Exposure to cutting-edge technology and solutions.

Other Requirements

• Full UK driving licence.

Location

This is a site-based role. Travel to dealership sites and project locations will be required from time to time to assist with project delivery, on-site support and engineer visits across the group.