First Line IT Support Engineer

 
 

Location : Solihull

Job Ref: SEHO1026-527

Employment : Full-Time Permanent

Closing Date : 30 November 2026 12:00 pm

 

Company Overview

Join Brayleys Cars – Driving Excellence in Automotive Retail

Following the acquisition of Johnsons Cars, AWR Holdings UK Ltd has brought together two highly respected automotive businesses - Johnsons Cars and Brayleys Cars - to create one of the UK’s top 10 automotive retail groups.

This marks an exciting new chapter in our journey. By bringing together the strengths, experience and heritage of both businesses, we are creating a larger, stronger organisation with even greater opportunities for our people, our customers and the communities we serve.

While both businesses have their own proud histories and successes, they also share something fundamental: a commitment to delivering excellent service, building strong relationships and creating environments where people can thrive. As we come together as one group, we are focused on building on the very best of both organisations - combining expertise, sharing knowledge and creating a culture rooted in collaboration, respect and continuous improvement.

For our colleagues, this growth creates exciting opportunities. As a larger organisation, we can offer broader career pathways, increased mobility across our network, enhanced learning and development opportunities, and greater access to leadership and progression programmes. Whether you are just beginning your career or looking to take the next step, we are committed to helping our people develop, succeed and reach their full potential.

Our ambitions do not stop here. We remain focused on continued growth and investment, but we know that sustainable success is built by people. That is why we are committed to fostering an inclusive, supportive and high-performing workplace where every individual feels valued, empowered and recognised for the contribution they make.

At AWR Holdings, we believe our people are our greatest strength. Together, we are building a business where talent is nurtured, achievements are celebrated and meaningful careers can flourish.

 

Job Description

First Line IT Support Engineer 

Head Office - Solihull 

£32,500 per annum with OTE 

 

Who are Brayleys, an Athenea company?

We’re a trusted dealer group, proudly representing 21 brands across the UK.

At the heart Brayleys an Athenea company are our people. Our teams bring pride, passion and expertise to everything they do, creating a culture where everyone can feel valued, supported and proud to be part of the group.

Built on 25 years of connection and shared values, Athenea brings together Johnsons and Brayley’s, combining their unique stories and experience with a shared ambition for the future.

The Role

As a First Line IT Support Engineer, you will be part of the IT Support team and will provide responsive, customer-focused support to users across the business. The role will cover day-to-day BAU support, Helpdesk ticket management, Joiners, Movers and Leavers tasks, device setup, basic troubleshooting, and escalation support where required. This is a site-based role, with travel to dealership sites as needed to support project activity, site visits and engineer visits across the group.

With a competitive salary, bonus opportunities and ongoing learning this could be the start of your career with us.

What our First Line IT Support Engineer's do:

  • Serve as the initial point of contact for day-to-day IT support, BAU requests, incidents and service queries via the Support Desk.
  • Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems.
  • Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates.
  • Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools.
  • Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals.
  • Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions updates, equipment preparation and leaver account administration.
  • Collaborate with other IT support teams and third-party suppliers, escalating and assisting with more complex issues where required.
  • Provide remote and on-site support to field-based engineers where needed, including basic device, connectivity, account access and application support.
  • Maintain a knowledge base for known issues, solutions, and best practices.
  • Educate end-users on IT policies, security best practices, and basic troubleshooting steps.
  • Contribute to continuous improvement by identifying recurring issues and suggesting process improvements.

What skills are we looking for:

Technical Skills:
Basic working knowledge of Microsoft Windows, Microsoft 365, Teams, Outlook, endpoint devices, mobile devices, printers, Wi-Fi and common business applications.
Customer Service:
Strong communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users.
Problem-Solving:
Analytical mindset to diagnose issues efficiently and offer practical solutions.
Team Player: Willingness to work collaboratively within the IT support team.
Time Management: Ability to prioritise tasks in a fast-paced environment and meet deadlines.
Highly self-motivated: Able to work independently with the capability to prioritise workload.
 
Preferred Qualifications and Skills:
  • An IT related degree or similar related qualification or be able to demonstrate proven IT support experience.
  • Relevant certifications (e.g., Cisco, CompTIA A+, Network+, or Microsoft certifications) is desirable.
  • Be able to demonstrate basic knowledge of IT Networks and systems, Telephony, hardware, and software.

Why us? - Our benefits

  • Competitive basic salary
  • Bonus scheme
  • 31 days holiday, rising to 33 with service
  • Birthday off – an extra paid day to celebrate
  • Company pension scheme
  • Staff discounts on vehicles, servicing, parts & labour
  • Retail & lifestyle discounts via our benefits platform
  • Dentist on Demand access
  • Optional healthcare cash plans
  • Industry-leading training + clear career progression opportunities
  • Career development opportunities and career progression
  • Enhanced maternity leave after a qualifying period
  • £500 colleague referral bonus

What next-

Feel like your skills match? We would love to hear from you- just click apply now and fill in your details and we will update you soon.

Want to know more about the company?

OUR PURPOSE

To help our customers move through life with trusted automotive solutions and great experiences.

OUR VISION

To be the automotive retailer of choice - where passion fuels exceptional experiences and an unwavering commitment earns the trust of our customers and colleagues.

OUR MISSION

We take pride, ownership and accountability in every action, every decision, every day.

OUR VALUES

Respect – Inspiring- Integrity - team spirit

 

For more information you can visit our main website here: https://brayleys.co.uk/

 

 

 

 
 

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