Job title: MPS Operations Specialist

Salary: £25,000 p/a

Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH)

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our fskilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We have a fantastic opportunity for a MPS Operations Specialist. In this role, you’ll play a key role in ensuring a seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service.

 Key Responsibilities – MPS Operations Specialist

• Manage consumables, hardware, and software orders from request to invoicing
• Coordinate large-scale hardware deployments and relocations
• Handle customer queries via phone, email, and support tickets
• Maintain accurate records in systems like Excel and Vantage Online
• Support contract creation and monthly billing
• Create and update training materials and knowledge base content
• Collaborate with internal teams, suppliers, and customers to resolve issues efficiently

Essential:

• Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
• Strong Excel skills (VLOOKUPs, formulas)
• Experience in customer service and working under pressure
• Excellent communication and relationship-building skills
• Proactive, organised, and adaptable

Desirable:

• Degree in Business, Management, or related field
• Experience in Managed Print Services or project management
• Familiarity with D365 and invoicing/billing processes

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive.

Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.

Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist