Aftersales Manager
Location : Romford
Job Ref: ASM0426
Employment : Full-Time Permanent
Closing Date : 29 May 2026 06:00 pm
Company Overview
Join Brayleys – Driving Excellence in Automotive Retail
Brayleys is a modern, fast-growing automotive dealer group with a strong presence across the UK. We represent some of the most respected brands in the industry including Honda, Hyundai, Nissan, Kia, Renault, Suzuki, Mazda, Dacia and Honda Motorcycles. Since opening our first dealership in St Albans in 2003, we’ve expanded to over 30 locations nationwide, and we’re not slowing down.
We’re building something ambitious. Our goal is to become one of the UK’s top 10 AM 100 dealer groups, and we know that getting there depends on hiring and developing the very best people. That’s why we place huge value on creating a workplace where individuals feel supported, trusted and recognised. We invest in training, structured career development and tailored programmes such as our Rising Stars and Leadership Development initiatives, designed to help people progress and thrive at every level.
At Brayleys, we believe a great business starts with a great culture. Every team member plays a part in our success, and that shared sense of purpose runs through every showroom, workshop and office. Whether you’re just starting out or joining us with years of experience, you’ll find a collaborative, energised environment with plenty of opportunity to grow.
We’re also committed to building a more inclusive and representative industry. As a Gold Member of the Automotive 30% Club, we are actively working to improve gender balance across the business and champion more diverse leadership across the automotive sector.
That commitment hasn’t gone unnoticed. We’ve been officially recognised by Great Place to Work as one of the UK’s Best Workplaces 2025, as well as one of the UK’s Best Workplaces for Wellbeing and Best Workplaces for Development. These awards are based entirely on what our people say about working here, and we’re proud of the culture they’ve helped shape.
If you’re looking to join a business that’s ambitious, inclusive and committed to doing things the right way, Brayleys is a place where you can build a meaningful career.
Job Description
The Role
We are seeking an experienced Aftersales Manager for our Honda dealership located in Romford.
This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised.
Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the regions leading automotive retail groups.
What are the key accountabilities?
As an Aftersales Manager, you will have overall accountability for people and financial performance within the Service department of your dealership. With support from the Divisional Aftersales Manager and our head office support functions, you will:
- Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
- Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed
- Oversee the service and parts department, managing resource levels and productivity
- Accurately produce dealership reporting, in line with group reporting frameworks
- Support the dealership to consistently achieve high levels of customer satisfaction
- Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements
Do I need experience?
It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Honda, would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
- Strong leadership skills with the ability to lead and motivate a large and diverse team
- A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
- Strong analytical and problem solving skills, with the ability to foresee potential barriers
- A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes
The Company
Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Benefits available to our Employees in addition to generous salary packages include:
- NO WEEKEND WORKING - our aftersales departments are not open at weekends to allow our teams time with their families
- 31 days leave, rising to 34 days over time
- Life Insurance
- Access to our employee car scheme
- An exclusive Perkbox membership giving access to on-line and high street retailer discounts and our employee wellness hub
- Discounts on new and used vehicles, parts and servicing
- Use of a company vehicle
- £500 Employee Referral Bonus
- Independently recognised as a Great Place to Work
If this sounds like you, please submit your application today to be considered for this exciting opportunity
Brayleys Cars Limited are an equal opportunities employer.
