Operations Support Manager

Full time – 37.5 hours per week

Annual Salary £38,618 plus great benefits including 8% non contributory pension

Location – Remote /Centre based/Hybrid

At Fire Fighters Charity, we are here to help all serving and retired member of the UK’s fire family to live healthier and happier lives. 

It is important we optimise our capacity and this role will be responsible for the occupancy management of residential beds and virtual care capacity across the services directorate. By ensuring efficient utilisation of our resources, we can deliver more services to those who require our support and this role is key to us achieving that.

Reporting into the Director of Business Development, Estates and Facilities and collaborating closely with colleagues across the charity, this role will provide oversight to ensure bed management systems are efficient and aligned with charity goals, workflows support operational excellence and a high standard of service is delivered across the organisation.

To be successful in this role you will have:

·       experience working within a health or social care setting, with demonstrable experience in bed management, service user flow or related area

·       experience maintaining accurate and confidential records, ensuring compliance with data protection

·       experience in data analysis and interpretation to inform resource allocation decisions

·       proven experience in operations, administration or business support role

·       ability to analyse complex data, identify trends and make informed decisions regarding resource allocation

·       a solution focussed approach, with strong organisational skills

·       strong interpersonal skills and the ability to communicate effectively, both verbally and in writing, at all levels.

·       Proficient in using Microsoft Office Suite and CRM / Case Management systems

The post is subject to a Disclosure check with the Disclosure and Barring Service.

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

How to apply

Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil the criteria for this role.

More information about us and the role can be found on our website. If you would like to arrange an informal call to discuss the role please contact Rebecca Webster, Organisational Development & People Partner on 01256 366580 or via email recruitment@firefighterscharity.org.uk    

The closing date for applications to be received is 9am on 29 August 2025. 

Interviews will take place via MS Teams, on 4 September 2025.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.