We are Lyons Holidays Parks, family owned for over 100 years! We welcome over 10,000 families to North Wales and Cumbria each year across our Nineteen holiday parks, luxury hotels and restaurants. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.

We have an exciting opportunity for an experienced Head of Food & Beverage to join the senior management team at Lyons Holiday Parks and Lyons Hotels. We are looking for a commercially driven and innovative leader to create a compelling Food & Beverage Strategy that is at the heart of the Lyons brand while maximising financial contribution. You will report to the Directors.

You will lead and inspire the Food & Beverage teams across all the F&B outlets on the Holiday Parks and Hotels. You will need to demonstrate a passion for food and beverage, an understanding of the market and good people management skills acquired within a multi-site business.

Holiday visitor catering, Chip shops, Pizza and Ice-cream containers, Sport bars, Show bars, and restaurants will form part of the strategy with opportunities to expand the offering as the Company acquisition grows.

Responsibilities for the Role:

Business:

• Maximise team performance through leading and directing your team.
• Deliver year on year sales growth and exceed budgeted profit. 
• Drive sales through outstanding service standards and presentation of all Food & Beverage venues and team throughout the Holiday Parks and Hotels. 
• Accountable for attaining all relevant guest, team and financial measure for each of the venues.
• Collaborate with the Senior management Team to continually improve the guest hospitality experience.
• Actively carry out research on product offerings, market trends to continually innovate and increase profit margin.
• Actively control labour deployment and flex consistently across the area, ensure management engage with the tools available. 
• Safety - To safeguard the Lyons brand and reputation of the business through the execution of all brand standards and maintain the quality in all aspects of the business. 
• Conduct service audits to ensure brand standards are adhered to across the group. 
• Be accountable for Health & Safety standards, driving actions from audits, EHO or other governing body. 
• Safeguard the restaurant and F&B eateries against legal claims. 
• Cost control, to maximise profit contribution through coaching managers to improve their ability to control costs and recognise where you can add most value in this area.

Guests:

• Guests & Owners – Work collaboratively with the Senior Management Team to ensure that teams are focused on putting guest first by writing, training and auditing Brand standards. Build strong relationships with our owners and holidaymakers and continuously improve on feedback. 

Team:

• Coaching & Development – Coach, mentor and lead by example in the delivery of the day-to-day objectives including regular weekly/daily visits to each hotel, restaurants, cafés and bars to ensure Brand standards are being delivered consistently.
• Communicate key messages to managers and teams.
• Ensure that personal objectives are set for Managers and Team and are aligned to the specified service and hospitality standards.
• Ensure all Managers and team complete Safe & Secure training.  
• Progression planning, utilise the Learning and Development tools available to create in-house succession through the Lyons Walk Tall Leadership Programmes.
• This is a hands-on role that will require weekend and public holiday working, supporting the team from the front to ensure our owners and guests have the best retail experience, consistently delivered through great service and standards.

What we offer:

• £45k Per Annum 
• Accommodation Available 
• Discretionary bonus scheme
• Discounted Holidays at Lyons Parks and Hotels
• Discount on Food & Beverage outlets
• Externally recognised qualifications for development opportunities