Christmas starts early here at Hotel Chocolat and we need you - an organized and reliable, focused, and friendly Stockroom Assistant to join our team and bring joy to our customers this Christmas by helping us deliver a truly special experience during our busiest time of year!

You’ll ensure our stock is received, unpacked and stored readily, and maintain stock levels to ensure a seamless service experience for our customers, organizing stock so it can be located quickly for front of house replenishment.

What you’ll be doing…

• Processing stock deliveries, ensuring all items are handled and stored with care, ensuring stockroom standards, organisation and cleanliness are maintained to support replenishment and limit stock damage adhering to Health & Safety guidelines and HR policies.
• Ensuring new lines and replenishment are placed on the shop floor as priority following delivery.
• Managing timely replenishment of stock throughout the day, ensuring availability is maintained.
• Providing a unique and engaging shopping experience for every customer.
• Covering shifts as required in your store or within other stores within a reasonable travelling distance.
• Using your initiative to work autonomously and with your team.
• Handling customer complaints with care and consideration, escalating to the store management when necessary.
• Developing your knowledge, skills and experience to become more effective in your role and meet brand standards and expectations.
• Being a brand ambassador and representing Hotel Chocolat positively at all times.

Who you are…

Essential

• Reliable and flexible to meet the needs of the stores trading and delivery times.
• Agile and comfortable working under pressure in a fast-paced environment.  

Desirable

• Previous stockroom experience ideally within a premium or luxury retail environment.
• Ability to work well independently and as a part of a team
• Excellent communication skills, both written and verbally.

Our gift to you for going the extra mile every day…

• £12.00 per hour (London stores: £13.00 per hour dependent on location. €14.50 per hour ROI).
• 50% staff discount to treat yourself and your friends and family this Christmas
• A chance to express yourself in an exciting, fast-paced, and festive environment with the potential of permanent career opportunities.

If you want to be part of the team spreading Christmas happiness through chocolate, click Apply and we’ll be in touch!

Who are we?

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.

To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html