JOB TITLE: Sales Administrator (9-month FTC)

SALARY: £23,000 + £1,000 bonus pro rata

LOCATION: Nottingham

SETTING: Hybrid/ 2 days per week at home

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Medicash, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are looking for a customer service, administrative focused sales administrator to come and support with order processing and customer enquiries.  This role is to cover maternity leave for 9 months.

Commutable locations:

Nottingham, Derby

Job Specification:

As a Sales Administrator, you will sit within a strong customer service focused team. The main responsibilities will be:

• Working as the main point of contact for customers when passed an order from the sales team.
• Processing orders and data on the CRM systems.
• Handling telephone-based customer order queries, managing inbound and outbound calls.
• Managing backorders and suggesting alternative products for the customer should there be any stock issues.

This is a full-time role, working Monday – Friday. You will initially need to be in the office 5 days a week for training and following this, you will be in the office 3 days a week, with 2 days working from home.

Requirements:

• Previous customer service experience and confidence in handling inbound and outbound calls.
• Interest in the sales side of a business and confidence in your ability to provide customers with an end-to-end, positive experience.
• Experience within an order processing or similar administration background would be advantageous.

This role will bring a lot of variety and we are looking for people that want to join a well-established, growing company that has a real drive to achieve results.

We are registered disability confident committed and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager. Her email is Lucinda.Okunor@xma.co.uk, she will be happy to action your requests.

Keywords: Sales Administrator, Sales Admin, Sales Support, Customer Service, Retail, Computer literate, Customer Service advisor, data processing, Sales Support Executive.