Scheduler/Planner

Palmer & Co have a fantastic opportunity for a Scheduler to join our operations team based at our head office in Glasgow.

About the Role:

• Manage jobs, both reactive and PPM, and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
• Effective management and planning of works, through on-going communication with operatives and use of our job management software.
• Controlling and planning an agreed amount of resource (vehicles, operatives)
• To ensure the daily plan is completed in real time managing resources effectively, maximising utilisation.
• Control and execution of in-house planning tools and systems to manage workload and monitor efficiency.
• To develop good working relationships with customers, keeping them fully informed and react positively and speedily to their needs.
• Escalating customer complaints/escalations through the relevant processes.
• Reporting any scheduling issues to the relevant person as appropriate.
• Constantly communicate with our customers & operatives to ensure customer KPI's and targets are achieved and maintained.

Qualifications/Experience

• Scheduling: 2 years (required)
• Experience in scheduling planned and reactive works.
• Proficient IT skills with experience in effective diary management.
• Excellent communication skills.
• Ability to plan ahead and work on your own initiative.
• Drive and enthusiasm with a modern, positive, forward-thinking attitude.
• A knowledge of general Health & Safety would be beneficial but not imperative.
• Strong people management skills.
• Experience in a busy office environment
• Excellent attention to detail and have the ability to work to high levels of accuracy.
• Excellent organisational skills and have the ability to manage a busy workload, prioritising tasks in order of importance.
• Hardworking and committed, display problem solving skills and be both flexible and adaptable, with a can-do attitude, willing to help and support your colleagues.

Salary: £25,000.00-£27,000.00 per year (dependent on experience).  This will be discussed at interview stages. Candidates will be expected to work a potential pattern of Monday-Friday, suiting the needs of the Business. Flexibility may be granted for the ideal candidate.

We offer a competitive salary, excellent training and support throughout your career at Palmer & Co. Not only will you be working for the Industries leading Commercial Window cleaning company, but you will be given all the relevant tools needed to succeed.

Please note, interviewees will be asked to carry out a telephone interview, prior to the second stage of Interviews.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Glasgow G3 8JD: reliably commute or plan to relocate before starting work (required)

Benefits

• 19 days holiday and 9 public holidays
• No weekend working
• Pension scheme
• Onsite parking