Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand and continues to grow rapidly, with a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system, the Velvetiser™. Our mission is to make people happy through chocolate!

This festive season our Hotel Chocolat Events team will be back at Somerset House in London, showcasing the very best of the Hotel Chocolat brand, products and experiences! To help us deliver our events programme we are looking for dedicated Seasonal Events Retail Assistants to join our Events team on a contracted basis.

These positions are paying £11.05 per hour, and we have a number of contracted hours* available from 20 to 30 hours per week. Contracts will run for 9 weeks starting from the 7^th November 2022.

*hours subject to change over Christmas and New Year, will be discussed during interview.

As a proud sponsor of the SKATE event at London’s iconic Somerset House venue, you will help to deliver our events programme and support with driving sales at our Christmas Pop-Up, Experiential elements and not forgetting the famous Hotel Chocolat Chocmobile – our glorious chocolat van (Think ice cream van, but better!).

SHOW US HOW ITS DONE

• Create amazing Ice Cream of the Gods and Luxurious Hot Chocolate.
• Maximise sales for our famous Chocmobile.
• Provide World Class customer service.
• Support and deliver professional, flawless events and experiential elements.
• Carry out stock management and store operation processes to help minimise risk and costs.
• Greet, assist and sell to guests visiting the venue.
• Undertake cleaning and housekeeping duties as requested by line manager
• Assist with deliveries and stock handling as directed
• Knowledge & Awareness of our product range and Hotel Chocolat’s brand and ethos

WHO YOU ARE & WHAT YOU HAVE

Essential

• Passionate about chocolate and delivering exceptional customer service.
• Out-going, warm, friendly and engaging personality.
• Exceptional team-work and willingness to learn.

Desirable

• Previous experience within a customer service or retail role.
• Previous barista experience.

Whilst these roles are part-time, hours will be split across weekdays and weekends, with weekend work more frequent during the run up to Christmas and over the peak holiday period. You will also be likely to work late evenings throughout events so please ensure this is suitable prior to application.

WORKING AT HOTEL CHOCOLAT

You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Every single person who works for us has the opportunity to study for our highly respected Chocolate Diploma. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the Hotel Chocolat – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate.

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. 

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans.  We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.