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Job Details

Job Title

Customer Service Team Member

Reference Number

SS/22/18

Location

Newtownards

Contract Type

Contract Part-Time

Closing Date

08/09/2022

Job Specification



Customer Service Team Member / Job Coach

Minimum 30 hours per week |  The Gatelodge Cafe, Newtownards

Stepping Stones NI has been providing support for adults with learning difficulties for more than 21 years and we continue to build on our success to date in our Youth, Training, Employment Services and Social Enterprises.

Our mission:

“To nurture the potential of people with a disability to thrive in a socially inclusive society”.

If you share a commitment to our vision, mission and our values and believe in the work we do, we want to hear from you.

The Role:

The Customer Service Team Member / Job Coach will work 100% of their time on ESF funded programme and will be responsible for the efficient serving of customers and assisting with the day to day running of the Cafe and be responsible for following of all quality standards and legal requirements in respect of customer service, hygiene, health and safety and environmental health.

Essential Criteria:

  • GCSE Maths and English at grade 'C' or above, or equivalent
  • Previous experience working with customers in a catering environment
  • Experience in coffee making and food serving
  • Experience in operating a till and cash handling
  • Knowledge of food hygiene standards
  • Able to deliver high quality customer service
  • Professional and friendly approach to customers

Desirable Criteria:

  • Ability and experience of working with people with learning disability in a social enterprise
  • Food Hygiene Certificate, level 1

Salary: £9.50 per hour

Pension: 7% employer contribution

Hours of work:  Minimum 30 hours per week (distributed Monday to Saturday)

Holiday entitlement: 25 Days plus 11 Statutory Days (pro rata)

Duration: to 31st March 2023 (with extension beyond this date subject to funding)

Other Benefits: 

Private Healthcare and access to health and wellbeing platforms

Holiday Purchase “Buy Back Scheme”

25% Discount in our Social Enterprises

Volunteers Scheme- Up to 2 days leave per year to volunteer with other charities/community organisations

Employee Assistance Scheme

Bonus Scheme

This post requires an Access NI check.

A full job description is available to download.

To apply please click the apply now button and follow the instructions.

Stepping Stones NI are registered with The Charity Commission for Northern Ireland - NIC100727.

Stepping Stones NI is an Equal Opportunities Employer.

Stepping Stones NI reserve the right to enhance the above criteria in the event of an unprecedented response.







Since 1996 Stepping Stones NI has been providing support for people who face all kinds of barriers to employment including learning disabilities, learning difficulties, Autism, ADHD, and Dyslexia, and we continue to build on our success to date in our Youth, Transitions, Training, and Employment Services.

Our mission:

“To nurture the potential of people with a disability to thrive in a socially inclusive society”.

If you share a commitment to our vision, mission and our values and believe in the work we do, we want to hear from you. 

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