Hotel Chocolat

Store Manager - Bishops Stortford - New Store Opening

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Job Details


Bishops Stortford

Contract Type

Full-Time Permanent

Closing Date


We´re currently looking for a business minded, confident leader with spirit and passion in line with our products, people and values to join our brand new Bishops Stortford Store as Store Manager. Please note this store is due to open in October 2019.

Our Store Managers are strong, commercial leaders who can inspire, coach and develop their team members to drive sales & deliver 100% happiness to all our guests.


  • Drive team performance through effective communication of HC vision and goals
  • Provide excellent leadership and develop high-performing teams
  • Own and drive store sales and profit plan and take action to maximise performance
  • Ensure that store sales targets and KPIs are achieved and even exceeded through clear and effective communication to the team
  • Create an environment that delivers 100% happiness to all our guests and exceeds their expectations


  • Established Store Manager with strong experience in a seasonally busy environment, ideally within a luxury brand or retailer
  • Experienced in a bespoke selling environment with a high level of demonstrable guest interaction
  • Leader with spirit and passion in line with our products, people and values
  • Evidence of leading and managing a high-performing team to deliver results
  • Flair for HC products and an affinity with our guests


For your hard work and commitment we will give you:

  • Competitive Salary
  • Incentives based on performance
  • 33 days holidays (inclusive of bank holidays)
  • We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.
  • Excellent staff discount:
  • 50% unlimited discount on products
  • 50% discount in cafes and restaurant
  • 70% discount of a stay in our Hotel in St Lucia
  • A chance to work in an exciting, innovative and expanding company


‘We are the only British chocolatier to grow our own cocoa. We create our own recipes, make our own chocolates in the UK and love to see the joy they bring in person in one of our stores’

You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Every single person who works for us has the opportunity to study for our highly respected Chocolate Diploma. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the Hotel Chocolat – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate.