Clerical Officer / Receptionist
Job Details
Reference Number
WFS/19/01
Location
Belfast
Contract Type
Contract Full-Time
Salary
£8.21 - £9.30 per Hour
Closing Date
21/04/2019
Job Specification
Personnel Specification
Clerical Officer / Receptionist
12-month Maternity cover | Belfast
The successful candidate will be the face of the Willowfield Surgery, you will be the first person the patients hear when they book an appointment and the first person they will see when they arrive at the surgeries! A friendly, warm and approachable personality and a reassuring smile for every patient! If this sounds like you, we want you to enjoy working with us and our patients.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Providing general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will be part of the day to day running of the surgery and support the entire team in providing a high-quality service for their patients.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Assess and control the flow of patients around the building.
- Input data into the practice medical system and print off documents as and when requested.
- Give test results as agreed with clinicians and within limitations of role.
- Provide cover for other receptionists when necessary.
- Minimum of 3 GCSE's Grade C or above (or equivalent) to include Maths & English.
- Minimum 2 years' experience of working directly with member of the public.
- First Class communication skills.
- Competent in the use of PC's and IT.
- Absolute discretion with regards to patients and colleagues.
- Experience as a Medical Receptionist, alternatively an excellent track record in Customer Service environment.
- Practical experience of computerised recording system.
This is a full-time 12-month maternity cover position with a view to permanent post being offered at the end of the 12 months depending on funding / service needs.
Full Job Description and Person Specification are available for download.
Willowfield Surgery reserve the right to enhance the above criteria in the event of an unprecedented response.
Willowfield Surgery are an Equal Opportunities Employer.
Company Information
Willowfield Surgery
50-52 Castlereagh Road
Belfast
BT5 5FP
GP Partners
Dr Jonathan Patterson nMRCGP (M)
Dr Caitriona Kelly MB Bch BAO MRCGP (F)
Dr Majorie Quinlan MB BCh BAO MRCGP DRCOG DFSRH LoC in IUT (F)
Dr Neil Wilson MB BCh MRCGP. QUB 1989 (M)
Practice Manager
Gail Bowen
